Customer Service Excellence

How do you ensure your team develops the skills your customers will appreciate?


Designed specifically to address the absence of FMCG-specific customer facing skills training. A short programme to address the softer skills applicable to all customer care team members, with the emphasis on developing their customer relationship skills.

This includes problem solving, verbal communication, negotiation and delivering unwelcome or bad news. Our aim is to enable the individual to create a professional, positive customer experience whatever the news delivered, to build stronger customer relationships.